CategoriesSale Return PolicyReturns & ExchangesShipping PolicyRoute FAQStandard Questions
Sale Return Policy
What is your return policy during the End of Season Sale?
Please note, this policy applies only to our End of Season Sale. We recommend reviewing our standard return policy for details regarding postage fees, return fees, and exchanges.
End of Season Sale Return Policy
– Items discounted 20–30% are eligible for store credit only if returned within 14 days of delivery.
– Items discounted 40% or more and marked Final Sale are not eligible for return or exchange.
Items listed as Final Sale are not eligible for store credit, exchanges, or refunds.
Please let us know if you have any questions regarding your order.
When can I expect my order to arrive?
Returns & Exchanges
I am located in the US, what is your return policy?
I am located in Australia, what is your return policy?
I am an international customer, what is your return policy?
Are there any steps to take before returning my order?
What is your returns processing fee?
Can I make a return in store?
Can I use my own return label to process a return?
How do I start my return request?
What if there’s an issue with my order (faulty, incorrect, or damaged)?
If I return an order that had a discount code applied, will the discount code be available again for a new purchase?
When will my exchange ship out?
Shipping Policy
When will my order be fulfilled?
If I am located in the US, when will my order arrive?
If I am located outside of the US, when will my order arrive?
If I am located in the US, how much does shipping cost?
How does your expedited shipping work?
My package says “delivered” but I haven’t received it, can you assist?
Route FAQ
What is Route?
How do I file a claim?
How can I track my deliveries on the Route mobile app?
Standard Questions
How long do I have to follow up on an issue or resolution?
Will my order be subject to additional duties or tariffs?
What payment methods are accepted?
Can I change/edit/cancel my order?
Need help with sizing?
How do I care for my suit?
Is there anywhere I can try on Monday Swimwear?
When will I receive my gift card? Is an actual gift card sent out?
What happens if I file a chargeback?